FTJ Media Events, outages, updates
We recently identified an issue in the FTJ Media wallet system that caused some wallet deposits to be credited twice. In certain cases, a single payment made by credit card or another funding method was recorded more than once, which made some wallet balances appear higher than they should have been. Our team has now…
Our payment processor for FTJ has completed its maintenance and upgrades, and wallet loads are now processing normally again. When you add funds to your wallet, the transaction should appear in your FTJ balance without unusual delay. All previously queued or delayed wallet load attempts are being processed by the payment processor, so if you…
We recently ran into a nasty issue where every video link on our FTJ Media platform suddenly started returning a 403 Forbidden error right after running a git pull upgrade on the codebase. If you are seeing 403s on all your video URLs after an update, this post walks through what happened, how we tracked it…
I switch it off Click Save and when I come back to the live Dashboard it is back on. Now If I switch the Mark Stream as a Rebroadcast switch. I can click save refresh and it stays that way. ____________________________________________ BUG- Auto Record switch in Live Dash doesn’t stay switched off Solution: Auto Record…
Image comments from live stream chat are no longer rendered as images and instead appear as raw HTML <img> tags or plain image URLs in the comments section. We are working to get this fixed soon. Check back later for update. SOLVED: Images are now working again in the comments.
We’re aware that some MP3 downloads are currently not working as expected and are actively working on a permanent fix. In the meantime, you can still get your MP3 by opening the Download menu on the video and clicking the last MP3 button option highlighted in the screenshot below. UPDATE: The fixes were just implemented….
When we add a new thumbnail the video itself shows the new thumbnail but the website preview for it never updated. This issue has now been fixed.
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