Our payment processor for FTJ has completed its maintenance and upgrades, and wallet loads are now processing normally again. When you add funds to your wallet, the transaction should appear in your FTJ balance without unusual delay.

All previously queued or delayed wallet load attempts are being processed by the payment processor, so if you initiated a load during the maintenance window, it should either have completed or be finishing shortly. Your existing FTJ balance, streams, and platform access remained unaffected throughout this maintenance; only new wallet load attempts were impacted.

At this time, it is safe to resume loading your wallets as usual. We will continue to monitor our payment partner’s status and will post again if there are any further disruptions or changes. Thank you for your patience while this work was completed.

If your payment did not show up in your wallet please send us a support ticket to email support@ftjmedia.com and we will get it sorted for you.

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Our payment processor for FTJ is currently undergoing system maintenance and upgrades, which is temporarily affecting wallet loads. If you try to add funds to your wallet right now, the transaction may not immediately show up in your FTJ balance until the processor completes their work.

 

FTJ has no direct control over this maintenance window, timing, or technical process; it is entirely on the payment processor’s side. At this time, we have not been given a clear ETA for when their upgrades will be completed, so we are in the same waiting pattern as you are. As soon as the processor brings everything back online and confirms normal operation, we will post an update here so you know it is safe to expect instant reflections of your wallet loads again.

In the meantime, if you initiate a wallet load, understand that it may be queued or delayed at the processor level rather than lost or rejected. We recommend holding off on non-urgent wallet top‑ups until we announce that the payment processor is fully back online, especially if you need immediate access to those funds. Your existing FTJ balance, streams, and platform access are not affected by this maintenance; only new wallet load attempts are impacted.

We appreciate your patience while our payment partner completes their upgrades and stabilizes their systems. FTJ will continue monitoring their status and will notify you right away once everything is functioning normally again so you can resume loading your wallets without delay.